MBA Operations Management — practice questions
110 free MCQs with worked solutions. Tap any question for the answer + explanation, or practice them all in the app.
Practice MBA Operations Management in the app →Controlling means ensuring that activities in an organisation are performed:Managers at top, middle and lower levels all exercise control, so controlling is:Controlling should not be seen as the last function because it:Managerial control was defined as measurement of accomplishment against the standard by:By bringing deviations to light and indicating corrective action, controlling helps in:A good control system lets management verify whether the standards set are:Controlling reduces wastage and spoilage, which means it makes efficient use of:Employees know in advance the standards on which they will be appraised, which improves:Keeping a close check on activities to minimise dishonest behaviour creates:Employee morale and job satisfaction are hard to control because of the difficulty in setting:Government policies, technological change and competition show that control has little power over:Employees may object to being watched by closed circuit cameras. This limitation is:A small enterprise may not install an elaborate control system because control is a:Planning and controlling are described as:Planning is prescriptive while controlling is:It is said that planning looks ahead and controlling looks back, but in truth both are:The first step in the controlling process is:Cost to be incurred, revenue to be earned and units to be produced are examples of:Checking a few pieces at random for quality in a large plant is called:Performance should ideally be measured in the same units in which:Comparing actual performance with the standard reveals the:Cutting defects from 10 in every 1,000 pieces to 5 in every 1,000 by quarter end is an example of a:A plant head counts inventory, plant and equipment under her control. That is roughly what share of the firm'sA start-up is choosing a factory site and lining up raw material before any machine runs. It is at the stage oThe plant is running and the manager now watches scrap rates, costs and the day's schedule. This stage is:Long-term production planning covers a time frame of about:Making many identical goods at once, as with the early Model-T, is:Producing goods by mass techniques up to a point, then tailoring them to each buyer, is:A firm that makes goods one at a time to each customer's wants is practising:A manufacturing firm that produces goods in response to customer orders is called a:Breaking bauxite down to extract aluminium is an example of:Building an airplane by joining thousands of parts is an example of the:A glass works runs its furnace for weeks without shutting down. This is a:A workshop makes a batch of one item, resets its machines, then makes a batch of another. This is an:Grouping all workers doing similar tasks in one area gives which layout?Ships, airplanes and construction projects are usually built using a:Deciding whether to make a part internally or buy it outside is the:A store's screen shows stock, orders, sales and receipts updating as they happen. This record is a:A firm wants its suppliers' and customers' data flowing into the same system as its own production data. It neA supervisor pins up a bar chart on a time line comparing planned work with actual work. This chart is named aA project manager traces the longest chain of linked tasks in her plan, knowing a slip there delays everythingThe first person to argue that quality control should be led by top management was:A quality programme aiming at no more than 3.4 defects per million is:An assembly line takes delivery of parts only as the line calls for them, holding almost no stock. This is:The whole sequence from securing inputs to delivering goods to buyers is called the:If any link in that sequence is weak, the likely result is that customers end up:Smoothing the transitions along that chain to satisfy customers is:A critical element of that management is developing tight bonds with:Firms often cut the number of suppliers and ask those left for better prices in return for:Having a part made outside the firm rather than in-house is called:The standards body based in Geneva whose quality standards firms register against is the:The set of five technical quality standards introduced in the 1980s is:The standard launched later in response to global warming and water pollution is:To meet that environmental standard, a firm must commit to reducing:The national quality award named for a former secretary of commerce is the:Streamlining production by cutting steps that add no benefit customers want is:The company named as a pioneer of those techniques is:Materials arriving exactly when production needs them rather than sitting in store describes:Mapping the flow of production to see where it can be improved uses:Deciding the path work will take through the plant is called:Specifying and controlling the time each stage of production takes is called:Importing parts from far away creates what kind of supply chain?Firms are advised to reevaluate outsourcing decisions because a distant supplier may not:Quality that requires a company-wide dedication rather than one inspector describes:The quality approach applying quality principles across every part of the firm is:The key improvement process used within the Six Sigma programme is called:Services cannot be seen, tasted, felt, smelled or heard before purchase. This is service:Because there is nothing to touch before buying, a service typically increases the buyer's:Marketers reduce that doubt by creating physical evidence so the buyer can:A haircut cannot happen without the stylist being present. This illustrates service:Staff who must be present when a service is delivered are often called:Quality that depends on who provides a service, when and how, is service:Compared with services, manufactured products generally have:Services cannot be produced and stored for later sale. This is service:One way marketers handle that storage problem is by:Restaurants offering discounted food in the late afternoon are using which tactic?The model linking profitability, employee satisfaction, loyalty and productivity is the:In that model, internal service quality is described as the support frontline staff receive from:According to that model, happy employees result in:Happy customers in turn mean repeat business and:Employees in a service business are described as the firm's:Motivating employees to deliver customer value as a team is:Which is named as a key component of that inward-facing marketing?Communication between the service provider and the customer is called:The moment of contact where external promises are upheld or broken is the:Giving employees autonomy to solve customer problems on the spot is called employee:How many parties are involved in the services marketing triangle?A box of cookies is produced, stored and then sold, unlike a service, because a good can be:A team is asked to build one new service, with a fixed start date and a fixed end date. That temporary effort A manager plans, organises and controls people and materials to hit a goal inside a set timeline. That work isA professional wants certification as a project manager from the main accrediting body. That body is the:In one framework each step follows the one before it, in strict order. That approach is called:The development, monitoring and control of a project together make up its:One framework sets out a fixed number of domains to guide managers through that cycle. The number is:Anyone involved in a project, or affected by what it delivers, counts as a:A formal document is signed that authorises the project to begin at all. That document is the project:A clear statement of what the project will and will not cover keeps expectations in check and prevents:With the scope set, a manager cuts the project into bite-sized pieces to tackle one by one. That structure is A scheduler uses network diagrams and schedule compression alongside one more technique to find dependencies. Project software commonly offers resource lists, linked budgets and one familiar bar chart of the schedule. ThA document records the threats to finishing on budget, on time, in scope and at quality. That document is the:In the final phase, the artifacts are archived and the team members are let go. That phase is:Before that, the deliverables are reviewed and inspected against the standard. That check is a:Agile work runs through several frameworks. Alongside Kanban and extreme programming, the best known is:Agile teams deliver work in short repeated cycles. Each such cycle is called a:A team lead asks how long one of those cycles usually runs. The usual answer is:The team meets to talk through the user stories and split the work between them. That meeting is a:The person who leads that meeting, usually holding a certification, is the:A prioritised list of user stories and features waits for the team to pull from. That list is the product:Scrum meetings, backlog refinement and retrospectives usually happen how often?