Happy customers in turn mean repeat business and:
ASlowing the queue
BStoring the goods
CSending the invoice
DSpreading the word
Answer & Solution
Correct answer: D. Spreading the word
1. Word of mouth follows satisfaction.
2. New business arrives with it.
3. They spread the word.
_Source: OpenStax Principles of Marketing, Chapter 11, Services: The Intangible Product._
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