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Quality that depends on who provides a service, when and how, is service:
AVerifiability
BVulnerability
CVisibility
DVariability
Answer & Solution
Correct answer: D. Variability
1. Two visits to the same restaurant may differ.
2. Humans have good and bad days.
3. It is service variability.
_Source: OpenStax Principles of Marketing, Chapter 11, Services: The Intangible Product._
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