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Giving employees autonomy to solve customer problems on the spot is called employee:
AEnrolment
BEmpowerment
CEmployment
DEndowment
Answer & Solution
Correct answer: B. Empowerment
1. A well-known hotel chain is cited for it.
2. Staff may act without waiting for approval.
3. It is employee empowerment.
_Source: OpenStax Principles of Marketing, Chapter 11, Services: The Intangible Product._
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