According to that model, happy employees result in:
AHeavier stock
BHidden costs
CHappy customers
DHigher rents
Answer & Solution
Correct answer: C. Happy customers
1. The chain runs from staff outward.
2. Customers feel the difference.
3. Happy employees give happy customers.
_Source: OpenStax Principles of Marketing, Chapter 11, Services: The Intangible Product._
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