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The first step in the controlling process is:

AComparing with the standards
BTaking corrective action now
CSetting performance standards
DMeasuring actual performance
Answer & Solution
Correct answer: C. Setting performance standards
1. Standards are the criteria for measurement. 2. They serve as benchmarks. 3. So setting standards comes first. _Source: NCERT Class 12 Business Studies Part I, Chapter 8, Controlling._
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