This policy outlines our refund and cancellation terms for credit pack purchases on Qallery. Please read carefully before making a purchase.
This Refund and Cancellation Policy applies to all credit pack purchases made through Qallery ("the Service"), operated by Ingenii Digitalization LLP. All payments are processed securely through Razorpay.
Credit packs purchased on Qallery are digital credits used to access AI-powered features such as question extraction from documents and photos. Credits are added to your wallet immediately upon successful payment and can be used at any time. Credits do not expire.
Since credits are digital goods delivered instantly upon purchase, all sales are generally final. However, we will process refunds in the following cases: (a) Duplicate charge — if you were charged more than once for the same purchase; (b) Payment error — if the payment was deducted but credits were not added to your wallet due to a technical issue; (c) Unauthorised transaction — if the purchase was made without your consent. Refund requests must be made within 7 days of the transaction date.
Refunds will not be issued for: (a) Credits that have already been used (fully or partially); (b) Dissatisfaction with AI-generated output quality — while we strive for accuracy, AI results may vary based on document quality; (c) Change of mind after purchase; (d) Account suspension or termination due to violation of Terms and Conditions.
To request a refund, email us at business@ingeniidigital.com with: (a) Your registered phone number; (b) Transaction ID or Razorpay Order ID (available in your purchase history); (c) Reason for the refund request; (d) Date of purchase. We will review your request and respond within 3 business days.
Approved refunds will be processed to the original payment method used for the purchase. Refund processing time: (a) UPI / Wallet (India): 1-3 business days; (b) Domestic Credit/Debit Card: 5-7 business days; (c) Net Banking (India): 5-10 business days; (d) International Card: 7-14 business days, occasionally longer depending on the issuing bank. The exact timeline depends on your bank or payment provider and is outside our control once initiated.
Credit pack purchases are one-time transactions — there are no subscriptions or recurring charges. Since credits are delivered instantly, orders cannot be cancelled after payment is completed. If a payment is initiated but not completed (e.g., you close the payment window), no charge is made and no cancellation is needed.
In cases where a portion of the purchased credits have been used, we may issue a partial refund for the unused credits at our discretion, calculated at the per-credit rate of the original purchase.
For any questions regarding refunds, cancellations, or billing issues, please contact us at: business@ingeniidigital.com. We are committed to resolving all queries fairly and promptly.