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Which improvements is reengineering aimed at achieving?
AHigher dividends, a higher share price, and growth
BCost control, product quality, customer service, speed
CLarger market share, more outlets, and more brands
DLower taxes, lower interest, and lower rent charges
Answer & Solution
Correct answer: B. Cost control, product quality, customer service, speed
1. Reengineering redesigns business processes rather than tuning them.
2. Its goal is improvement in cost control, product quality, customer service, and speed.
3. The result should be a structure better suited to the current and future competitive climate of the industry.
4. Dividends, share price, outlet counts, and tax or interest charges are not the stated targets.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 7 "Designing Organizational Structures", section 7.8 Reengineering Organizational Structure_
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