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How has the range of outsourced work changed?
AIt has narrowed to payroll processing alone
BIt now covers customer service, engineering, and IT
CIt is now limited to work done within one country
DIt has moved entirely to unskilled manual tasks
Answer & Solution
Correct answer: B. It now covers customer service, engineering, and IT
1. Payroll functions such as recording hours and issuing paychecks were outsourced for years.
2. Outsourcing today covers a much wider array of business functions, including customer service, production, engineering, information technology, and sales and marketing.
3. It has grown across mature functions and moved into nontraditional ones such as facilities management and purchasing.
4. It is expressly not limited to low-level jobs, and it crosses national borders rather than staying inside them.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 7 "Designing Organizational Structures", section 7.8 Outsourcing_
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