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What are norms within a work group?
AThe written rules issued by the human resource unit
BThe output targets agreed with senior management
CThe implicit guidelines for acceptable behavior
DThe pay scales attached to each grade of member
Answer & Solution
Correct answer: C. The implicit guidelines for acceptable behavior
1. Group behavior is shaped by member characteristics, by roles, and by norms.
2. Norms are the implicit behavioral guidelines of the group, setting what counts as acceptable and nonacceptable behavior.
3. The key word is implicit, so written rules and formally agreed targets are ruled out.
4. Pay scales are set by the firm rather than by the group, so they are not norms either.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 7 "Designing Organizational Structures", section 7.3 Using Teams to Enhance Motivation and Performance_
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