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Why are some firms unwinding complex matrix structures?
AThe matrix costs more to draw on an organization chart
BThe matrix creates limited accountability for outcomes
CThe matrix bars specialists from joining any project
DThe matrix requires every project to run permanently
Answer & Solution
Correct answer: B. The matrix creates limited accountability for outcomes
1. Matrix organizations can improve a firm as regards flexibility and teamwork.
2. Against that, complex matrix structures create limited accountability and complicate day-to-day operations.
3. Some senior managers add that a matrix makes it easier to blame others when things do not go as planned.
4. Firms unwinding a matrix are therefore acting on the accountability problem.
5. Drawing costs are trivial and are never given as a reason.
6. Specialists are the whole point of a matrix, and projects are meant to be temporary, so the remaining options contradict the design.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 7 "Designing Organizational Structures", section 7.2 Contemporary Structures_
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