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After the sale is closed, the salesperson calls to check the customer is satisfied. This step is:
AFall-back
BFill-out
CFold-away
DFollow-up
Answer & Solution
Correct answer: D. Follow-up
1. The sale has already been made.
2. It may also lead to another sale.
3. This step is the follow-up.
_Source: OpenStax Introduction to Business, Chapter 12, Distributing and Promoting Products and Services._
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