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If a complaint is still rejected, the bank must point the customer to the:

ARBI Ombudsman
BRBI Commissioner
CRBI Coordinator
DRBI Comptroller
Answer & Solution
Correct answer: A. RBI Ombudsman
1. The internal route has been exhausted by then. 2. The bank must give the portal address as well. 3. The customer may approach the RBI Ombudsman. _Source: Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026_
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