True or false about the ombudsman

Exercise and reference answers

Questions

1. Statement is true

   No

   Statement

   The office takes complaints straight from the public.

2. Statement is true

   Yes

   Statement

   Every bank must appoint at least one ombudsman.

3. Statement is true

   No

   Statement

   A deputy may serve two entities at once.

4. Statement is true

   Yes

   Statement

   The appointment is contractual, not permanent.

5. Statement is true

   No

   Statement

   Internal audit may judge the decisions taken.

6. Statement is true

   Yes

   Statement

   Staff pay disputes are outside the purview.

Instructions

Decide whether each statement is true or false.

Explanation