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In every case the ombudsman must record a:

AReserved decision
BReviewed decision
CRescinded decision
DReasoned decision
Answer & Solution
Correct answer: D. Reasoned decision
1. A bare outcome is not enough. 2. The complainant must be told it was reviewed. 3. A reasoned decision must be recorded. _Source: Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026_
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