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A final decision must reach the complainant within:

A90 days
B10 days
C30 days
D60 days
Answer & Solution
Correct answer: C. 30 days
1. The clock runs from receipt of the complaint by the bank. 2. The ombudsman's review sits inside that window. 3. The limit is 30 days. _Source: Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026_
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