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The internal audit must NOT assess the ombudsman's:
ADeadlines
BDocuments
CDeployment
DDecisions
Answer & Solution
Correct answer: D. Decisions
1. The audit covers process, resources and timelines.
2. One thing is expressly out of scope.
3. The correctness of decisions is excluded.
_Source: Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026_
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