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Which of these is not one of the three dimensions of job burnout?
AEmotional exhaustion at work
BHostility toward strangers
CDepersonalization of clients
DDiminished accomplishment
Answer & Solution
Correct answer: B. Hostility toward strangers
1. Job burnout is a general sense of emotional exhaustion and cynicism in relation to one's job.
2. It consists of exactly three dimensions: exhaustion, depersonalization, and diminished personal accomplishment.
3. Exhaustion is the feeling of having nothing more to give, depersonalization is emotional detachment from the people served, and diminished personal accomplishment is evaluating one's own work negatively.
4. Hostility toward strangers is not among the three dimensions, so it is the item that does not belong.
_Source: OpenStax Psychology (1st ed., CC BY 4.0), Ch 14 "Stress, Lifestyle, and Health", section 14.2 Stressors_
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