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What was Deming's central contribution to quality thinking?
AThat quality should be checked only at the final stage
BThat quality is the sole responsibility of the buyer
CThat quality standards should be set by the government
DThat quality control should be a company-wide goal
Answer & Solution
Correct answer: D. That quality control should be a company-wide goal
1. Deming was the first to say that quality control should be a company-wide goal rather than one department's job.
2. He held that quality control starts with top management.
3. Top management must foster a company-wide culture dedicated to producing quality.
4. His ideas were adopted in Japan in the 1950s and were taken up much later elsewhere.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 10 "Achieving World-Class Operations Management", section Putting Quality First_
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