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How have banks used automation to make services more accessible to customers?
ABy closing every branch in the country at once
BThrough automated teller machines and online services
CBy employing more staff at each of their counters
DBy printing longer statements for every account
Answer & Solution
Correct answer: B. Through automated teller machines and online services
1. Manufacturers are not the only businesses benefiting from technology.
2. Banks now offer services through automated teller machines and through automated telephone systems.
3. They also offer them over the internet, which extends access beyond branch hours.
4. Colleges have done something similar with online courses that fit the schedules of working students.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 10 "Achieving World-Class Operations Management", section Technology and Automation at Your Service_
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