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How is quality defined in operations management?
AOutput that uses the most expensive materials
BOutput produced in the shortest possible time
COutput sold at the lowest price in the market
DOutput that meets customer expectations reliably
Answer & Solution
Correct answer: D. Output that meets customer expectations reliably
1. Quality goods and services meet customer expectations by providing reliable performance.
2. Quality and productivity go hand in hand, because defective products waste materials and time and so increase costs.
3. Poor quality also causes customer dissatisfaction, which usually results in lost sales.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 10 "Achieving World-Class Operations Management", section Putting Quality First_
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