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What does value-stream mapping help a production manager identify?
AThe wage cost of each worker on the line
BThe market share held by each competitor
CThe tax incentives available at each site
DWhere bottlenecks may occur in the process
Answer & Solution
Correct answer: D. Where bottlenecks may occur in the process
1. Routing sets the sequence of operations, so its weak point is any step where work piles up.
2. Mapping the whole flow with simple icons makes the sequence visible in one view.
3. That view helps identify where bottlenecks may occur in the production process.
4. Because the bottleneck is visible, the map also shows how to improve the routing itself.
5. Firms using it have recorded higher productivity per salesperson and lower rates of production defects.
6. Wage costs, market share, and tax incentives are not shown on a flow map at all, so none of them is what the tool reveals.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 10 "Achieving World-Class Operations Management", section Routing: Where to Next?_
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