Home › BBA Operations › Operations Management › Achieving World-Class Operations Management › A print shop handles newsletters, brochures, sta…
A print shop handles newsletters, brochures, stationery, and reports, each varying in quantity, ink, and paper. Which type of production is this?
AMass production of uniform goods
BContinuous processing of one product
CCustomization of each separate job
DMass customization of a base item
Answer & Solution
Correct answer: C. Customization of each separate job
1. Start with what varies between one job and the next.
2. Here the quantity, the printing process, the binding, the ink color, and the paper all vary.
3. If everything varies, there is no common base being mass-produced first, so this is not mass customization.
4. Each job is produced one at a time to the specific requirements of one customer, which is the definition of customization.
5. Mass production requires uniform output, so option A contradicts the variation described.
6. A continuous process runs one high-volume item for days or weeks without shutdown, which no print shop of this kind could do.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 10 "Achieving World-Class Operations Management", section Just for You: Customizing Goods_
Related questions
What is business process management described as being able to do for a company?How have banks used automation to make services more accessible to customers?How do retail stores use point-of-sale terminals to improve operations?What does computer-integrated manufacturing combine?A flexible manufacturing system is expensive to install. Which combination of advantages jWhat does a flexible manufacturing system blend into an integrated system?For which kinds of task is replacing human effort with robots most effective?What is a robot in a production setting?