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Which union official represents union members to management when workers have complaints?
AThe chief spokesperson at the bargaining table
BThe arbitrator appointed to hear the dispute
CThe shop steward elected by the members
DThe president of the national federation
Answer & Solution
Correct answer: C. The shop steward elected by the members
1. A shop steward is elected by union members inside the workplace.
2. The steward represents those members to management whenever workers have complaints.
3. An arbitrator is a neutral outsider rather than a representative of either side, so the roles are opposites.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 8 "Managing Human Resources and Labor Relations", section The Modern Labor Movement_
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