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How does a behavior-oriented performance review differ from a task-oriented one?
AIt records only whether the assigned task was completed
BIt is carried out by the union rather than the manager
CIt replaces pay decisions with training decisions alone
DIt also examines how the person carried the task out
Answer & Solution
Correct answer: D. It also examines how the person carried the task out
1. A task-oriented review asks a single question, which is whether the task was completed.
2. A behavior-oriented review asks that question and then adds a second one about how the person did it.
3. It looks closely at the interactions involved, such as whether calls were returned punctually and how the employee related to customers.
4. Option A states the task-oriented approach, so it names the thing being contrasted rather than the answer.
5. Option B is wrong because reviews of either kind are conducted by management.
6. Option C is wrong because a behavior-oriented review still informs pay decisions as well as development ones.
_Source: OpenStax Introduction to Business (CC BY 4.0), Ch 8 "Managing Human Resources and Labor Relations", section EXPLORING BUSINESS CAREERS_
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