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'PROCEDURAL JUSTICE' (TYLER) as a research concept holds that:

Answer & Solution
Correct answer: C.
1. TOM TYLER's 'Why People Obey the Law' (1990) is foundational empirical research on PROCEDURAL JUSTICE. 2. KEY FINDING: People's COMPLIANCE with law and TRUST in legal institutions depend not only on OUTCOMES but on PERCEIVED FAIRNESS of PROCESSES. 3. ELEMENTS of procedural justice: 4. (i) VOICE — opportunity to express views; 5. (ii) NEUTRALITY of decision-maker; 6. (iii) RESPECTFUL treatment; 7. (iv) TRUSTWORTHINESS of authorities — good intentions. 8. IMPLICATIONS: legitimacy is built through fair procedures; people accept unfavourable outcomes if procedures fair. 9. APPLICATIONS: policing, courts, regulatory bodies, taxation, prisons. 10. POLICY: Tyler-style research informs community policing, restorative justice, court design. 11. Hence option B is correct. _Source: Legal Research Methodology + Jurisprudence — Tom Tyler, 'Why People Obey the Law' (1990); 'Procedural Justice' research tradition_
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