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CA Final Balanced Scorecard and Performance Measurement — practice questions

Explore 36 free Balanced Scorecard and Performance Measurement questions in CA Final Cost and Management Accounting. Open each question or exercise to read its content, reference answers and available explanation.

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Balanced Scorecard and Performance Measurement questions and exercises with answers

Showing questions 1–30 of 36.

The question 'How do we look to shareholders?' guides which perspective?Read the answer and worked solution →'What is important to our customers and stakeholders?' guides which perspective?Read the answer and worked solution →'How can we continue to improve, create value and innovate?' guides which perspective?Read the answer and worked solution →Cycle time, unit cost and yield suit which scorecard perspective?Read the answer and worked solution →In which year did Kaplan and Norton publish their book The Balanced Scorecard?Read the answer and worked solution →Each scorecard measure is shown against what reference?Read the answer and worked solution →What was the main design challenge of first-generation scorecards?Read the answer and worked solution →Which feature mainly marks a third-generation scorecard?Read the answer and worked solution →For which organisations were the original four perspectives less relevant?Read the answer and worked solution →Which criticism says early scorecards favoured financial stakeholders?Read the answer and worked solution →Is the scorecard well suited to supporting incentive payments?Read the answer and worked solution →Which idea of Edith Penrose influenced the scorecard?Read the answer and worked solution →How is the scorecard related to quality management tools?Read the answer and worked solution →Does the scorecard replace traditional financial reports?Read the answer and worked solution →Annual revenue is what kind of performance indicator?Read the answer and worked solution →Hours of safety training completed is best called which indicator?Read the answer and worked solution →Input indicators measure what?Read the answer and worked solution →Which is one of the FABRIC principles for performance information?Read the answer and worked solution →Which best describes a performance indicator?Read the answer and worked solution →Staff chasing the measure at the expense of real quality is called what?Read the answer and worked solution →Why is attribution hard for public sector outcome indicators?Read the answer and worked solution →Overemphasis on lagging quantitative indicators risks what?Read the answer and worked solution →Qualitative indicators are typically gathered through what?Read the answer and worked solution →Which is a common human resource indicator?Read the answer and worked solution →Which step helps keep indicators relevant to real work?Read the answer and worked solution →Public managers with strong service motivation tend to do what?Read the answer and worked solution →Which framework considers needs of all stakeholders, not only shareholders?Read the answer and worked solution →Which is one of the five facets of the performance prism?Read the answer and worked solution →What is a key performance indicator framework mainly used for?Read the answer and worked solution →What constraint stops a nonprofit from paying out surplus to owners?Read the answer and worked solution →

Worked practice questions

The question 'How do we look to shareholders?' guides which perspective?

  1. Customer perspective
  2. Financial perspective
  3. Process perspective
  4. Learning perspective
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Correct answer: B. Financial perspective

The financial perspective picks a few high-level money measures that answer how the firm looks to its shareholders.

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'What is important to our customers and stakeholders?' guides which perspective?

  1. Financial perspective
  2. Customer perspective
  3. Process perspective
  4. Learning perspective
Show answer and solution

Correct answer: B. Customer perspective

Measures chosen to reflect what customers and stakeholders value belong to the customer perspective.

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'How can we continue to improve, create value and innovate?' guides which perspective?

  1. Financial perspective
  2. Learning perspective
  3. Customer perspective
  4. Process perspective
Show answer and solution

Correct answer: B. Learning perspective

Improvement, value creation and innovation are the focus of the learning and growth perspective.

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How to practise

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