Start learning →

CA Final Total Quality Management — practice questions

Explore 62 free Total Quality Management questions in CA Final Cost and Management Accounting. Open each question or exercise to read its content, reference answers and available explanation.

Practise Total Quality Management with Quill →

Total Quality Management questions and exercises with answers

Showing questions 1–30 of 62.

In a TQM approach, which departments share responsibility for improving operations?Read the answer and worked solution →Which US service branded its mid-1980s quality effort as total quality management?Read the answer and worked solution →The US Navy's 1984 assessment of quality methods recommended adopting whose teachings?Read the answer and worked solution →The Malcolm Baldrige National Quality Award was created in which year?Read the answer and worked solution →In the Navy's TQM concepts, quality is defined by what?Read the answer and worked solution →Which standard series effectively superseded the 1990s national TQM standards?Read the answer and worked solution →During which period did TQM gain its greatest prominence?Read the answer and worked solution →In the Navy's key TQM concepts, who has direct responsibility for quality improvement?Read the answer and worked solution →The Navy used the Seven Basic Tools of Quality for which purpose?Read the answer and worked solution →The term total quality management was almost certainly inspired by whose book Total Quality Control?Read the answer and worked solution →Which kind of executive duty does TQM stress for managers?Read the answer and worked solution →According to the Navy's TQM concepts, where does increased quality come from?Read the answer and worked solution →Cost of poor quality covers costs that would vanish if which items were perfect?Read the answer and worked solution →Who popularized cost of poor quality through his 1987 book Poor-Quality Cost?Read the answer and worked solution →When a faulty part fails, damage is worst at which place?Read the answer and worked solution →A faulty part damages a third party. Which cost covers that damage?Read the answer and worked solution →Before the cost of quality idea appeared, what was the general belief?Read the answer and worked solution →Which central theme drives the quality cost approach?Read the answer and worked solution →To keep quality cost reporting impartial, which department should prepare it?Read the answer and worked solution →At which company was Six Sigma introduced in 1986?Read the answer and worked solution →With the usual 1.5 sigma shift, a six sigma process gives how many defects per million opportunities?Read the answer and worked solution →Which Six Sigma methodology is used to improve an existing business process?Read the answer and worked solution →DMADV in Six Sigma is suited to which kind of project?Read the answer and worked solution →Which DMAIC phase seeks the root cause of the defect under study?Read the answer and worked solution →Which DMAIC phase installs statistical process control to correct deviations?Read the answer and worked solution →In DMADV, the Measure phase identifies CTQs. What does CTQ stand for?Read the answer and worked solution →In the Improve phase of DMAIC, what is poka yoke?Read the answer and worked solution →Which ISO standard, published in 2011, first defined a Six Sigma process?Read the answer and worked solution →As CEO of which firm did Jack Welch make Six Sigma central to strategy in 1995?Read the answer and worked solution →Lean management mainly concentrates on which aim?Read the answer and worked solution →

Worked practice questions

In a TQM approach, which departments share responsibility for improving operations?

  1. Only the finance team
  2. Only the quality lab
  3. Production alone
  4. All departments
Show answer and solution

Correct answer: D. All departments

TQM spreads responsibility for improvement across sales, marketing, accounting, finance, engineering and design, not production alone.

Open this question →

Which US service branded its mid-1980s quality effort as total quality management?

  1. US Air Force
  2. US Marines
  3. The US Navy
  4. US Coast Guard
Show answer and solution

Correct answer: C. The US Navy

The term was attached to the Navy's 1984 effort to apply statistical process control, and it then spread to other agencies.

Open this question →

The US Navy's 1984 assessment of quality methods recommended adopting whose teachings?

  1. Juran
  2. Crosby
  3. Feigenbaum
  4. Deming
Show answer and solution

Correct answer: D. Deming

Navy researchers reviewing statistical process control concluded that the teachings of Deming should be adopted.

Open this question →

How to practise

  1. Choose a Total Quality Management question and try to work out your answer.
  2. Open the question to check the correct answer and read its worked solution.
  3. Continue in the app for bite-sized lessons, explanations and review with Quill. You can start without creating an account.

More Cost and Management Accounting topics

Specialist Cost Management TechniquesCost Volume Profit Analysis and Pricing DecisionsActivity-Based Costing and ManagementStrategic Performance MeasuresLean Manufacturing and KaizenIntroduction to Strategic Cost ManagementStrategic Performance ManagementPerformance Measurement and Variance Reporting