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Reflective emotion in active listening involves:

AJudging the speaker's feelings
BHiding one's own feelings
CIgnoring the speaker's feelings
DNaming the speaker's feelings
Answer & Solution
Correct answer: D. Naming the speaker's feelings
1. Reflective emotion is one of the basic active-listening techniques. 2. It involves identifying the speaker's feelings, whether expressed or not. 3. The listener then responds to validate the speaker's emotional state. 4. Judging, hiding or ignoring feelings would not validate them. **Why not the others:** Judging the speaker's feelings, hiding one's own and ignoring the speaker's feelings do not validate the speaker. _Source: Wikipedia, "Active listening", section "Techniques of active listening" (revision 1373877374)_
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