Services bingo

Exercise and reference answers

Clues and terms

1. Clue

   Nonphysical economic activity.

   Item

   Service

2. Clue

   Goods you can handle.

   Item

   Tangibles

3. Clue

   Cannot be seen beforehand.

   Item

   Intangible

4. Clue

   Customer must be present.

   Item

   Inseparable

5. Clue

   Quality depends on who and when.

   Item

   Variable

6. Clue

   Cannot be stored for later.

   Item

   Perishable

7. Clue

   Provider meets the customer.

   Item

   Encounter

8. Clue

   Accurate and on time.

   Item

   Reliability

9. Clue

   Inspires customer trust.

   Item

   Assurance

Instructions

Read each clue and tap the term it describes.

Explanation