Run the service gates

Exercise and reference answers

Questions

1. Correct

   Service

   Choices

   1. Service
   2. Good
   3. Neither

2. Correct

   Good

   Choices

   1. Service
   2. Good
   3. Neither

3. Correct

   People based

   Choices

   1. People based
   2. Equipment
   3. Neither

4. Correct

   Equipment

   Choices

   1. People based
   2. Equipment
   3. Neither

5. Correct

   Reliability

   Choices

   1. Reliability
   2. Empathy
   3. Neither

6. Correct

   Empathy

   Choices

   1. Reliability
   2. Empathy
   3. Neither

Instructions

Pick the correct term at every gate.

Explanation