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A method focuses design decisions on what the customer actually needs, driven by empathy. That method is:
ADesign thinking
BStock control
CCost accounting
DPayroll planning
Answer & Solution
Correct answer: A. Design thinking
1. The customer's needs come first.
2. Empathy drives the process.
3. It is design thinking.
_Source: OpenStax Entrepreneurship, Chapter 4, Creativity, Innovation, and Invention._
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