alleryThe push for continuous improvement in processes and products came in part from:
ATotal quantity measurement
BTotal queue management
CTotal quota measurement
DTotal quality management
Answer & Solution
Correct answer: D. Total quality management
1. Firms such as IBM-Rochester were influenced by it.
2. Both processes and outputs are covered.
3. It is total quality management.
_Source: OpenStax Principles of Management, Chapter 17, Organizational Planning and Controlling._
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