alleryStart learning →Who popularized cost of poor quality through his 1987 book Poor-Quality Cost?
AJuran
BCrosby
CHarrington
DFeigenbaum
Answer & Solution
Correct answer: C. Harrington
IBM quality expert H. James Harrington popularized COPQ with a 1987 book on poor-quality cost.
Keep practising Total Quality Management
Browse all Total Quality Management questions for CA Final, or explore more Cost and Management Accounting topics.
Related questions
What does offshoring refer to?Why does outsourcing give budget flexibility?In outsourcing, what does transition methodology describe?Which is a tactical outsourcing model?Global labour arbitrage in offshoring gives savings from lower what?Which event may trigger step-in rights under an outsourcing contract?What do step-in rights let a client do in an outsourcing contract?What is co-sourcing in outsourcing practice?