Home › CBSE Class 11 (Commerce) › Business Studies › Business Services › The participation of the customer in the service…
The participation of the customer in the service delivery process is known as
AInconsistency
BIntangibility
CInvolvement
DInseparability
Answer & Solution
Correct answer: C. Involvement
Involvement means the customer takes part in delivery and can get the service modified.
Related questions
Why might a business use a warehouse before transport?Which goods need warehouse storage to mature?Warehouses usually have loading docks accessible to which vehicles?In India a warehouse may be called what?What is a building for storing goods called?What is a definite loss in insurance?Which purchase is generally not considered insurable?Which principle makes several insurers share one loss?