Which department of IRDA handles policyholders' protection, grievance redressal, and consumer education?
- Legal Department
- Actuarial Department
- Internal Audit
- Consumer Affairs Department
Show answer and solution
Correct answer: D. Consumer Affairs Department
1. The IRDA brochure groups departments by function.
2. One department is dedicated to policyholder-facing services.
3. Consumer Affairs Department handles Policyholders' Protection, Grievance Redressal and Consumer Education.
_Source: IRDA Brochure (irdai.gov.in — official IRDAI publication) — "Consumer Affairs Department - Policyholders' Protection Grievance Redressal Consumer Education"_