Which department of IRDA handles policyholders' protection, grievance redressal, and consumer education?
A{'text': 'Legal Department', 'letter': 'A'}
B{'text': 'Actuarial Department', 'letter': 'B'}
C{'text': 'Internal Audit', 'letter': 'C'}
D{'text': 'Consumer Affairs Department', 'letter': 'D'}
Answer & Solution
Correct answer: D. {'text': 'Consumer Affairs Department', 'letter': 'D'}
1. The IRDA brochure groups departments by function.
2. One department is dedicated to policyholder-facing services.
3. Consumer Affairs Department handles Policyholders' Protection, Grievance Redressal and Consumer Education.
_Source: IRDA Brochure (irdai.gov.in — official IRDAI publication) — "Consumer Affairs Department - Policyholders' Protection Grievance Redressal Consumer Education"_