What defines the terms and conditions for using a provider's services?
- A service agreement
- A service allowance
- A service allotment
- A service adjustment
Show answer and solution
Correct answer: A. A service agreement
1. The relationship with a cloud provider is contractual.
2. One document sets out what may be used and how.
3. A service agreement defines the terms and conditions for access and use of the services.
4. So the answer is a service agreement.
_Source: NIST SP 800-144, 'Guidelines on Security and Privacy in Public Cloud Computing'_