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AP Intermediate 2nd Year Consumer Protection — practice questions

Explore 9 free Consumer Protection questions in AP Intermediate 2nd Year Business Studies. Open each question or exercise to read its content, reference answers and available explanation.

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Consumer Protection questions and exercises with answers

Showing questions 1–9 of 9.

Consumer Protection Act 2019 — true or false?Read the answer and worked solution →Which Act in India primarily regulates the rights of a consumer?Read the answer and worked solution →The right of a consumer to seek redressal against an unfair trade practice falls under which right?Read the answer and worked solution →Which redressal body handles consumer disputes where the value of goods/services exceeds Rs 2 crore?Read the answer and worked solution →Which is NOT a step in the consumer dispute redressal process?Read the answer and worked solution →The older market approach summed up as 'Let the buyer beware' is called:Read the answer and worked solution →The newer approach, 'Let the seller beware', is known as:Read the answer and worked solution →A shopkeeper mixes cheaper grain into packets of branded flour. This unfair practice is:Read the answer and worked solution →Widespread ignorance of consumers about their rights makes it necessary to:Read the answer and worked solution →

Worked practice questions

Consumer Protection Act 2019 — true or false?

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Questions
  1. Statement is true
    Yes
    Statement
    It defines 'consumer' to include online buyers.
  2. Statement is true
    Yes
    Statement
    It set up the Central Consumer Protection Authority (CCPA).
  3. Statement is true
    No
    Statement
    Complaints can only be filed by individuals, not consumer associations.
  4. Statement is true
    Yes
    Statement
    It includes provisions on misleading advertisements.

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Which Act in India primarily regulates the rights of a consumer?

  1. Companies Act 2013
  2. Indian Contract Act 1872
  3. Sale of Goods Act 1930
  4. Consumer Protection Act 2019
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Correct answer: D. Consumer Protection Act 2019

1. The Consumer Protection Act 2019 replaced the 1986 Act. 2. It defines consumer rights, the dispute redressal machinery (district/state/national commissions) and product liability. 3. Other Acts deal with company law, sale of goods and contract formation. 4. Hence (B) is the primary consumer-protection statute. _Source: Maharashtra Balbharati Std XII OCM, Ch 8 "Consumer Protection", §8.1 ¶§8.1_

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The right of a consumer to seek redressal against an unfair trade practice falls under which right?

  1. Right to Safety
  2. Right to be Informed
  3. Right to Seek Redressal
  4. Right to Consumer Education
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Correct answer: C. Right to Seek Redressal

1. The six consumer rights are Safety, Information, Choice, Hearing, Redressal and Consumer Education. 2. When goods are defective or services deficient, the consumer can seek replacement, refund or compensation. 3. This corresponds to the Right to Seek Redressal. 4. Hence (C) is correct. _Source: Maharashtra Balbharati Std XII OCM, Ch 8 "Consumer Protection", §8.2 ¶§8.2_

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