Services bingo

Exercise and reference answers

Clues and terms

1. Clue

   Cannot be touched first.

   Item

   Intangible

2. Clue

   Made and used together.

   Item

   Inseparable

3. Clue

   Depends who delivers it.

   Item

   Variable

4. Clue

   Cannot be stored.

   Item

   Perishable

5. Clue

   Staff who face buyers.

   Item

   Frontline

6. Clue

   The moment of contact.

   Item

   Encounter

7. Clue

   Marketing aimed at staff.

   Item

   Internal

8. Clue

   Staff free to act.

   Item

   Empowerment

9. Clue

   Staff to customer to profit.

   Item

   Profit chain

Instructions

Read each clue and tap the term it describes.

Explanation