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Which is given as an example of a performance measure a firm can use?
ADelivery vans
BDesk chairs
CDuty rosters
DDefect rates
Answer & Solution
Correct answer: D. Defect rates
1. Financial reports are another form.
2. Quality can be measured too.
3. Defect rates are such a measure.
_Source: OpenStax Principles of Management, Chapter 9, The Strategic Management Process._
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