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A customer files a complaint about a faulty phone and asks to be listened to. This is the:
ARight to be silent
BRight to be paid
CRight to be taught
DRight to be heard
Answer & Solution
Correct answer: D. Right to be heard
1. Dissatisfaction gives a right to complain.
2. Firms set up grievance cells for it.
3. It is the right to be heard.
_Source: NCERT Class 12 Business Studies Part II, Chapter 12, Consumer Protection._
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