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Must the bank do it, or must it not?

Exercise and reference answers

Left
Must do
Items
  1. Item
    Explain nomination
    Answer
    Must do
  2. Item
    Acknowledge form
    Answer
    Must do
  3. Item
    Record a refusal
    Answer
    Must do
  4. Item
    Show the legend
    Answer
    Must do
  5. Item
    Deny an account
    Answer
    Must not
  6. Item
    Delay the account
    Answer
    Must not
  7. Item
    Ignore the Rules
    Answer
    Must not
  8. Item
    Hide the reasons
    Answer
    Must not
Right
Must not
Instructions
Swipe left for Must do, right for Must not.

Explanation

_Source: Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Directions, 2025_
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