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A memorandum on customer service goes to the board once every:
ANine months
BFour months
CTwo months
DSix months
Answer & Solution
Correct answer: D. Six months
1. The memorandum reviews customer service and care.
2. Corrective action follows where gaps show.
3. It is placed once every six months.
_Source: Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Directions, 2025_
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