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If a customer tenders a cheque at the counter, the branch must give:
AAn advance credit
BAn account statement
CAn audit certificate
DAn acknowledgement
Answer & Solution
Correct answer: D. An acknowledgement
1. Drop boxes and counters must both be available.
2. Customers cannot be compelled to use the drop box.
3. No branch may refuse an acknowledgement.
_Source: Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Directions, 2025_
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