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A customer acceptance policy must not deny banking to the:
ADisqualified
BDisconnected
CDiscontinued
DDisadvantaged
Answer & Solution
Correct answer: D. Disadvantaged
1. The policy is aimed at risk, not at exclusion.
2. Persons with disabilities are expressly protected.
3. It must not deny facilities to disadvantaged people.
_Source: Reserve Bank of India (Commercial Banks - Know Your Customer) Directions, 2025_
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