A nursing assistant gradually becomes callous and indifferent toward the residents she cares for. Which dimension of job burnout does this show?

1. Job burnout has three dimensions and the question turns on telling them apart. 2. Depersonalization is a sense of emotional detachment between the worker and the recipients of the services. 3. It often results in callous, cynical or indifferent attitudes toward those individuals, which is exactly what the assistant shows. 4. Exhaustion is a sense that emotional resources are drained and that nothing more is left to give at a psychological level. 5. Diminished personal accomplishment is the tendency to evaluate one's work negatively, such as feeling one has failed to influence others' lives. 6. Job strain names the working conditions of heavy demand and low control, not a dimension of burnout itself. _Source: OpenStax Psychology (1st ed., CC BY 4.0), Ch 14 "Stress, Lifestyle, and Health", section 14.2 Stressors_