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A supermarket cashier faces a heavy workload and cannot decide when to take a break. This combination of conditions is called:
Ajob strain, high demand paired with little job control
Bjob burnout, exhaustion paired with cynical detachment
Cdaily hassles, minor irritations paired with annoyance
Deustress, moderate demand paired with good performance
Answer & Solution
Correct answer: A. job strain, high demand paired with little job control
1. Stressful occupations share two common denominators: a heavy workload, and uncertainty about and lack of control over parts of the job.
2. Together these produce job strain, a work situation combining excessive job demands and workload with little discretion in decision making or job control.
3. Low-status jobs such as factory work, supermarket cashiering and taxi driving often carry job strain, including an inability to decide when to take breaks.
4. Job burnout is the emotional exhaustion and cynicism that job strain can lead to, so it is the outcome rather than the working conditions.
5. Daily hassles are everyday irritations outside work, and eustress is a beneficial level of stress, so neither describes these conditions.
_Source: OpenStax Psychology (1st ed., CC BY 4.0), Ch 14 "Stress, Lifestyle, and Health", section 14.2 Stressors_
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