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Approximately what percentage of total complaints in the Indian insurance industry, per the IRDA brochure, relate to alleged unfair business practices?
A{'text': '60 %', 'letter': 'A'}
B{'text': '45 %', 'letter': 'B'}
C{'text': '30 %', 'letter': 'C'}
D{'text': '75 %', 'letter': 'D'}
Answer & Solution
Correct answer: A. {'text': '60 %', 'letter': 'A'}
1. The brochure analyses industry-wide complaint patterns.
2. It identifies unfair business practices as the dominant complaint type.
3. Nearly 60 % of the total complaints relate to alleged unfair business practices.
_Source: IRDA Brochure (irdai.gov.in — official IRDAI publication) — "The analysis of industry-wide complaint data reveals that nearly 60 % of the total complaints are relating to alleged unfair business practices."_