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Under IRDA grievance procedures, the Ombudsman can be approached on which of the following grounds (per RPG Rules, 1998)?
A{'text': 'Choice of insurance agent', 'letter': 'A'}
B{'text': 'Pricing of insurance products', 'letter': 'B'}
C{'text': 'Any partial or total repudiation of claims by an insurer', 'letter': 'C'}
D{'text': 'Change of nominee', 'letter': 'D'}
Answer & Solution
Correct answer: C. {'text': 'Any partial or total repudiation of claims by an insurer', 'letter': 'C'}
1. The Insurance Ombudsman receives written complaints under RPG Rules, 1998.
2. The listed grounds include claim repudiation, premium disputes, legal construction disputes, claim delays, and non-issue of documents.
3. Hence repudiation of claims is a valid ground.
_Source: IRDA Brochure (irdai.gov.in — official IRDAI publication) — "Complaint on grounds as per RPG Rules, 1998 - Any partial or total repudiation of claims by an insurer"_